Effective Date: January 1, 2026
Last Updated: January 1, 2026
Introduction
Top Leader Lab ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (topleaderlab.com) or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
If you have questions about this Privacy Policy, please contact us at clerisa@topleaderlab.com
1. Information We Collect
1.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
Fill out forms on our website (contact forms, application forms, newsletter signup)
Book a coaching session or purchase a service
Create an account or register for programs
Subscribe to our newsletter or email list
Communicate with us via email, or other channels
Participate in surveys or provide feedback
Types of personal information we may collect include:
Contact Information: Name, email address, phone number, mailing address
Professional Information: Company name, job title, role, industry, years of experience
Payment Information: Credit card details, billing address (processed through secure third-party payment processors)
Communication Content: Messages you send us, voice recordings, coaching session recordings (with your consent)
Program Application Data: Information you provide in coaching application forms (communication challenges, career goals, budget)
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity:
Usage Data:
IP address
Browser type and version
Operating system
Pages you visit on our site
Time and date of visits
Time spent on pages
Referring website (how you found us)
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Types of cookies we use:
Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
Marketing Cookies: Track your browsing habits to show you relevant ads (if applicable)
1.3 Information From Third-Party Sources
We may receive information about you from third-party sources, including:
Social Media: If you connect with us on LinkedIn, YouTube, or other platforms
Payment Processors: Stripe, PayPal (transaction confirmations, payment status)
Scheduling Tools: Google Calendar (appointment bookings)
Email Marketing Platforms: Information from our email service provider about your engagement with our emails
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Improve Our Services
Deliver coaching sessions and programs
Process payments and send invoices
Schedule appointments and send reminders
Provide customer support
Respond to your inquiries and requests
Personalize your coaching experience
2.2 To Communicate With You
Send you service-related communications (session confirmations, program updates)
Send you marketing communications (newsletter, promotional offers, free resources) — You can opt out at any time
Respond to your questions and feedback
Request testimonials or reviews (with your permission)
2.3 To Improve Our Website and Services
Analyze website usage and user behavior
Improve website design and functionality
Develop new services and features
Conduct research and analysis
2.4 To Comply With Legal Obligations
Comply with applicable laws and regulations
Respond to legal requests (subpoenas, court orders)
Protect our rights and property
Prevent fraud and abuse
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
Payment Processors:
Stripe, PayPal (to process payments securely)
These providers have their own privacy policies governing the use of your information
Communication Tools:
Google Meet (video conferencing for coaching sessions)
Voxer (voice messaging for between-session support)
Email service providers (for newsletters and program communications)
Productivity Tools:
Notion (client dashboards and session notes)
Calendly (appointment scheduling)
Google Workspace (email, file storage)
Analytics Providers:
Google Analytics (website usage tracking)
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
Court orders or subpoenas
Legal proceedings
Government or regulatory requests
Enforcement of our Terms of Service
Protection of our rights, property, or safety (or that of others)
3.3 Business Transfers
If Top Leader Lab is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
3.4 With Your Consent
We may share your information with third parties when you give us explicit consent to do so. For example:
Featuring your testimonial on our website (with your permission)
Sharing your success story as a case study (anonymized or with your consent)
Referring you to other service providers (if you request it)
4. How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security measures include:
Encryption: Sensitive data (payment information) is transmitted using SSL/TLS encryption
Secure Servers: Data is stored on secure servers with restricted access
Access Controls: Only authorized personnel have access to personal information
Regular Security Audits: We regularly review and update our security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Your Data Rights
Depending on your location, you may have certain rights regarding your personal information:
5.1 Access
You have the right to request a copy of the personal information we hold about you.
5.2 Correction
You have the right to request that we correct any inaccurate or incomplete information.
5.3 Deletion
You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing contracts).
5.4 Opt-Out of Marketing
You have the right to opt out of receiving marketing communications from us at any time. You can unsubscribe by:
Clicking the "unsubscribe" link in any marketing email
Contacting us at clerisa@topleaderlab.com
Note: You cannot opt out of service-related communications (e.g., session confirmations, payment receipts).
5.5 Data Portability
You have the right to request a copy of your personal information in a structured, machine-readable format.
5.6 Restrict Processing
You have the right to request that we restrict the processing of your personal information under certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: [your email]
Subject Line: "Data Privacy Request"
We will respond to your request within 30 days.
6. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods:
Coaching Clients: We retain your information for the duration of our coaching relationship plus 7 years (for tax and legal purposes)
Newsletter Subscribers: We retain your email address until you unsubscribe
Website Visitors: Analytics data is retained for 26 months (Google Analytics default)
Payment Information: Processed by third parties (Stripe, PayPal) according to their retention policies
When we no longer need your information, we will securely delete or anonymize it.
7. Cookies and Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and improve your user experience.
7.2 Types of Cookies We Use
Essential Cookies:
Required for the website to function properly (e.g., maintaining your session, processing payments). These cookies cannot be disabled.
Analytics Cookies:
Help us understand how visitors use our site (e.g., Google Analytics). These cookies collect anonymous data about page views, time on site, and user behavior.
Marketing Cookies:
Track your browsing activity to show you relevant ads on other websites (if applicable). You can opt out of these cookies.
7.3 Managing Cookies
You can control and manage cookies through your browser settings:
Google Chrome: Settings > Privacy and Security > Cookies
Safari: Preferences > Privacy > Cookies
Firefox: Options > Privacy & Security > Cookies
Edge: Settings > Privacy > Cookies
Note: Disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., YouTube, LinkedIn, payment processors). We are not responsible for the privacy practices or content of these third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.
If you believe we have collected information from a child under 18, please contact us immediately at clerisa@topleaderlab.com
10. International Data Transfers
Top Leader Lab is based in Toronto, Canada. If you are accessing our website or services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada.
By using our services, you consent to the transfer of your information to Canada and other countries where we operate, which may have different data protection laws than your country of residence.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make changes:
We will update the "Last Updated" date at the top of this page
We will notify you via email if the changes are significant
We will post a notice on our website homepage
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Top Leader Lab
Toronto, Ontario, Canada
Email: clerisa@topleaderlab.com
Website: topleaderlab.com
Response Time: We will respond to privacy inquiries within 5 business days.
13. Jurisdiction-Specific Rights
13.1 For Canadian Residents (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
Access your personal information
Challenge the accuracy of your information
Request corrections to your information
File a complaint with the Privacy Commissioner of Canada
13.2 For European Residents (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
Right to access, correct, or delete your personal data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with your local data protection authority
Legal Basis for Processing (GDPR):
We process your personal information based on:
Consent: When you sign up for newsletters or provide explicit consent
Contract: When necessary to provide coaching services you've purchased
Legitimate Interests: For website analytics and service improvement
Legal Obligation: When required by law
13.3 For California Residents (CCPA)
Under the California Consumer Privacy Act (CCPA), you have the right to:
Know what personal information we collect
Know whether we sell or disclose your personal information (we do not sell your information)
Access your personal information
Delete your personal information
Opt out of the sale of your personal information (not applicable—we don't sell data)
Non-discrimination for exercising your privacy rights
To exercise your CCPA rights, contact us at clerisa@topleaderlab.com with "CCPA Request" in the subject line.
14. Consent
By using our website and services, you consent to:
The collection, use, and disclosure of your information as described in this Privacy Policy
The use of cookies and tracking technologies on our website
The transfer of your information to service providers who assist us in operating our business
You may withdraw your consent at any time by contacting us at clerisa@topleaderlab.com